Return and Exchange Policy

Do you accept returns?
We give you 30 days from your order date to request a return of the product you purchased with us. We will take unwashed and unworn items with the handbag attached to your product.

  • You have to create your return authorization within 30 days from your order date.
  • Shipping fees for purchases are non-refundable.
  • Free shipping on returns on orders of $200.00 or higher.
  • Your products must be unwashed and unworn, with the hangtag attached and accompanied by proof of payment.

All items are refundable, with the exception of the following:

  • Items marked as final sale
  • Headbands
  • Gift cards

We reserve the right to refuse any item that does not comply with our return policy.

To initiate a return, go to My Account page, click on Request Refund or Return and follow the instructions.

Do you accept exchanges?
Yes. However, we can only offer size exchanges for the same style and color, as long as the item is in stock. Please contact experience@caliloko.com to process an exchange. If you would like to order a different style or color, you would need to process a return and then place a new order for your desired item.

What should I do if I get a damaged or defective item?
Please send an email to experience@caliloko.com. In the body of the email please include your order number, a picture of the damaged item and a short description of the problem you’ve encountered.

How long does it take to process a return?
Once your return has been shipped back to us, please allow up to 14 days for the return to be processed. You can expect the refund to be received in your bank or credit card account within 2—3 business days after the return has been processed, but processing credit is subject to your bank.

Do I have to pay to return an item?
We offer free returns for domestic orders within the US and we will provide you a prepaid return label via email. For international returns (including Canada), customers are responsible for return shipping costs. If your order has been sent to a destination outside of the US, customs, duties, and sales taxes are not refundable through Caliloko, however, you may be able to recover these by contacting your local customs bureau directly.

Last Updated May 2018